> For the complete documentation index, see [llms.txt](https://docs.peig.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peig.io/welcome-to-peig-documentation/admin-guide/managing-devices.md).

# Managing devices

Each user in the workspace can have one or more registered devices. Device management takes place in the **Users & Access** app — open a user's profile and click the **Devices** tab to see all devices registered to that user.

## Viewing registered devices

The **Devices** tab shows all devices registered to a user, including:

* Device name and type
* Registration date
* Current status (active or suspended)

## Suspending a device

Suspending a device blocks access from that specific device without affecting the user's other registered devices or their account.

1. Open the user's profile in **Users & Access**
2. Click the **Devices** tab
3. Find the device and toggle it to suspended

Use device suspension when:

* A device has been lost or is suspected compromised
* A device is temporarily restricted due to company policy
* You need to investigate activity from a specific device

## Removing a device

Removing a device permanently deregisters it from the workspace. The user's other devices remain active.

1. Open the user's profile in **Users & Access**
2. Click the **Devices** tab
3. Find the device and click **Remove**

{% hint style="warning" %}
Device removal is permanent. The user will need to go through the device sync or re-approval process to register that device again.
{% endhint %}

## Device sync — user adding a new device

When a user wants to register an additional device, they use the **device sync** flow in the Peig app. Both devices must be physically present — the user authorises the new device from their already-registered one.

As an Access Admin, you are notified immediately when a user adds a new device. You can review the new device in their **Devices** tab and suspend it immediately if needed.

## Lost device scenarios

### User has another registered device

The user can sync their new device themselves using the device sync flow — no admin action required. You will receive a notification when the new device is added.

### User has lost all registered devices

The user initiates a **re-approval request** from their new device by selecting **Lost all my devices** in the Peig app.

1. You receive a notification of the re-approval request in **Users & Access**
2. Verify the user's identity through a separate channel (identity proofing)
3. Approve the request

Once approved, all previous device records are removed and access is re-established from the new device only.

{% hint style="danger" %}
Always verify the user's identity before approving a re-approval request. An attacker who knows a user's email address could attempt to use this flow to register an unauthorised device.
{% endhint %}